Return Policy

Returns 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.

30-Day Return Policy

  1. We offer a 30-Day Money Back Guarantee.  If you are not completely satisfied with your product, you can return your order for a full refund.Returns can be made up to 30 days following the original date of purchase.The customer is responsible for the cost of shipping the product back to our warehouse. 
  2. The 30-Day Money Back Guarantee and 30 day return period is only eligible for your original purchase from Vitopal website. All returns must be in original packaging and in like-new condition with warranty card, original accessories, and valid invoice. 
  3. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.Please be aware that there are some differences even between lenses of the same model from different brands. This is not a quality issue.

Please note that we will not refund any returned product that is damaged due to customer misuse, missing parts, or in an unsellable condition due to customer tampering.

How to return

Eligible products must be returned using a traceable shipping method. Please contact our customer service and we will guide you through the process.

Please return the entire product to us and share the return tracking number, we will check upon receipt. If all is well, we will refund you immediately.

If you have any questions, please email office@vitopal.com.

Refund

For returned items or items for exchange, we will need 3-5 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal refunds: 1-3 business days
Credit card refunds: 3-7 business days
Please contact our for further help. We will do our very best to help you and reply to all messages within 24 hours business days.

You will not get refund under the following situations:
1.Product not purchase from Vitopal.net
2.Product returned without original package or missing accessories
3.Product physically damaged

NOTE: THIS RETURN POLICY ONLY APPLIES TO ORDERS PLACED ON VITOPAL.NET.

Warranty

Vitopal offers a Limited One Year Warranty to all products.Product will be free from defects in workmanship and in materials for a period of one (1) year from the purchase date as is noted on the original receipt and/or invoice.   Limited One Year Warranty is void if any signs of tampering and/or unauthorized service is performed on the product.  Accidental and user damage is not covered under the Limited One Year Warranty.Any questions or concerns,please contact office@vitopal.com.

Replacements & Repairs

Please consult the user manual prior to returning an item.  If product deficiency is do to accidental or user damage, the product may not be returned and is not covered under warranty.  Please allow approximately 7-10 business days for your return order to be processed once it has been received at our warehouse.  If requesting a replacement for a defective item, your item must first be reviewed by our repair department.  If the item shows signs of misuse, tampering, or damage, the warranty is void. If the unit can be repaired, repair costs are the responsibility of the customer unless the product is covered under warranty. In the event of a void warranty, the customer will be billed for shipping costs to and from the repair facility.  If the item is deemed a manufacturer defect, the defective unit will be replaced with a new or like-new replacement item, pending available stock. If the item is not in stock, efforts will be made to expedite the replacement of the item.  If the item is being tested under warranty and is deemed in proper working condition, the buyer is responsible for shipping and handling charges to and from the repair facility.  

 Any questions or concerns,please contact office@vitopal.com.